Refund and Shipping
Due to the custom nature of all products on this site, all sales are final and no refund is accepted. If there are issues with an order, Light 4 Life will need to authorize the return and will be given the opportunity to fix the error.
- All issues with orders must be reported within the first 7 days of delivery. No returns can be authorized after this period.
- Light 4 Life is not responsible for temperature-related damages occurring after the product has shipped.
- Extreme cold and heat will damage products.
- Extreme heat will melt candles. This does not qualify defective product
- Extreme cold temperatures can cause wax to harden and separate from the vessel (all vessel medians respond differently). During extreme cold when wax hardens and separates from glass, the wax can be easily knocked out of the container when shipping. This does not qualify as a defective product.
- Paraffin blends are harder and handle high temperature but are more prone to cold and separating from containers. A top tapered glass or insert is recommended if customers are concerned about shipping in cold weather.
- Natural blend is softer and is more prone to fragrance-leaking in high temperature and shipping with a dust cover is recommended to help protect and absorb slight leaking. This dust cover will not protect against excessive leaking.
- Light 4 Life will not take responsibility for highly price valued items. Breakages are at customers own risk.
Shipping damages are to be claimed by the shipper. Light 4 Life will pack and ship according to the UPS/FEDEX guidelines of ½ inch of padding a space between box and product and all products are packed according to their standard. Any damages need to be claimed with the carrier and Light 4 Life will help with
Trucking all pallets will be wrapped and secured to ensure safety in travel. All damage must be claimed from the shipper after leaving our factory.
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