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Terms and Conditions

Supplies and Over/Under

-Production has a 3% over/under allowance

-Depending on size of order all supplies provided by customers should be 1%-10% over estimate if exact quantity is needed for purchase order otherwise order may be short after Quality Control (QC) of supplies.

Purchase Orders

There is a section in the cart to Add PO#, Due Date, FedEx Shipper #, or any other notes for production. 


Lead time confirmation for Deadline

On average, after you have completed your development, our production scheduling takes 2-6 weeks if supplies are in stock and schedule is available. If the supply chain has unforeseen delays, this can be longer, which is rare but does occur. If you need a solidified lead time here is how it works: The only way for production to confirm lead time and if supplies are in stock, you will have to place your order and select a 50% deposit option. At this point, please reach out to to confirm the lead time. If lead time is acceptable, then you can pay the deposit to get the order going. Large mass orders are subject to much longer lead times. 

50% Deposit

We do still have the option for a 50% payment found in the final check page. Please be aware that if you choose this payment method, your order will be placed on hold until the deposit is paid. If you pay in full, your order goes straight to production.


Action Required Email and Inbound Raw Materials

For production orders please wait 24 to 48 hours and you will receive an (action required) email that will need your approval in order for the planning department to proceed. All lead-times, scheduling and incoming supply coordination will be done on the following (action required) email. Please make sure all communications for your order are done on the following email to ensure all departments are looped in. All inbound raw materials are by appointment only. Please do not ship anything until production has approved. A planning manager will reach out to you in 48 hours with a form to fill out and confirm the location where you can send your raw materials. Thank you for your understanding.

Customer Sending Supplies

In an effort to make sure supplies are not lost on our dock and accounted for, please do not send any supplies until you have placed your order and contacted and confirmed the supplies are going to the correct location. Our Production Manager will read out to your company within 48 hours of placing your order to confirm the details and organize the supply chain.

Quality Assurance Control (QC)

-Multipoint QC process: 

    1) Spot check when supplies arrive and confirm quantities match packing slip. 

    2) Production line check. 

    3) Packout check.

-Spot check is about every 200 units.

-Machine manufacturing is very fast with less opportunity than hand production to catch QC issues in glass, bottle and boxes as the machine moves supplies through conveyor belts, auto boxing and labeling systems. Hence, pre-inspection of supplies is customer responsibility. If supplies are delivered directly to Light 4 Life, customers may come for a pre-inspection of supplies if delivered directly and before we go into production to avoid 100% QC fees.

-Supplies will be brought to our dock on an agreed day and time for inspection. This does not grant access to our entire facility.

-100% QC of supplies delivered will incur an extra cost and will only be performed upon request and acceptance of our $45 per hour charge. Supplies should be checked prior to arriving.

-In the case of quality issues, Light 4 Life shall be given the opportunity to fix the product.

-If Light 4 Life cannot fix the product, Light 4 Life will reimburse the cost of the material with proof of receipt or at market rate.

-Light 4 Life will not take responsibility for highly priced valued items. Breakages are at customers' own risk. 

-All issues with orders must be reported within the first 7 days of delivery. No returns can be authorized after this period.

-All supplies left over 6 months may be disposed of without notice or recourse.

-Light 4 Life is not responsible for temperature related damages occurring after the product has shipped.

Quality Control recommendations

-Label must be QC'd before arriving for proper art and print quality and should be on a roll not stickers or sheets. (Requirement)

-Labels must be laminated for oil/Liquid based products to prevent damages to labels.

-Boxes Lids need to be checked for sticking together. This leads to packaging breakages.

-Switching inserts between boxes - this all needs to be prepared before shipping to us. We cannot open other boxes to grab inserts for another product. 

Product not designed by Light 4 Life (supplies provided by customer)

-Light 4 Life is not responsible for the compatibility of every form factor ie. Wax + Vessel and Label material + vessel. Unless tried and tested there is no history of success and is customer responsibility to test the custom materials and products they provide for filling and labeling. 3rd party testing labs such as Bureau Veritas and SEA are recommended at customers expense to confirm compatibility. 

-Master Case and custom shipping carton is customers responsibility to create a safe system for UPS and freight handling.

-Supplies from customers need to be QC’d and tested prior to arriving. Fragrance supplies need to have MSDS and documents ensuring flash point is above 165 degrees. 

Light and oxidation

-Color will fade with light and oxidation. 

-Fragrance can change color from light and oxidation and should be expected to change over time.

-Shelf life of fragrance is 2 years.

Shipping Policy

  • All issues with orders must be reported within the first 7 days of delivery. No returns can be authorized after this period.
  • Light 4 Life is not responsible for temperature-related damages occurring after the product has shipped.
  • Extreme cold and heat will damage products.
  • Extreme heat will melt candles. This does not qualify defective product 
  • Extreme cold temperatures can cause wax to harden and separate from the vessel (all vessel medians respond differently). During extreme cold when wax hardens and separates from glass, the wax can be easily knocked out of the container when shipping. This does not qualify as a defective product. 
  • Paraffin blends are harder and handle high temperature but are more prone to cold and separating from containers. A top tapered glass or insert is recommended if customers are concerned about shipping in cold weather.
  • Natural blend is softer and is more prone to fragrance-leaking in high temperature and shipping with a dust cover is recommended to help protect and absorb slight leaking. This dust cover will not protect against excessive leaking. This is only recommended on 10% fragrance load and higher. 

ASTM Burn Testing protocol

Candles that are not burned according to the ASTM burn label instruction and if candle flashes or vessels burst while burning Light 4 Life will not be held responsible. A replication of proper burning according to ASTM will be replicated to prove candle burns well when instructions are followed as approved in the burn testing process by the customer. 

ASTM Burning instructions are below and should be included on every candle as instructed by  Light 4 Life. Burn testing reports and while in production burn testing to confirm uniform and consistency to match original testing results will only be conducted upon request (extra charges may apply).

Label glass size and compatibility

Not every label material and size will work. Glasses that are tapered when labels get too big can create bubbling. Highly recommend to test before making large format labels. Also, the type of label such as Paper vs Bopp (synthetic) can have different success rates. Paper tends to have a higher level of QC issues due to not stretching in the label machine.  Also, paper labels cannot be removed after applied whereas synthetic stock can easily be fixed and will reduce your QC rejections.

Labels on boxes are never recommended. Once the label goes on to a box crooked, it cannot be removed. If the box is destroyed by a crooked label, Light 4 Life will not replace the cost of the packaging. We have a $0.25 charge for applying box labels so Light 4 Life  can work diligently and slowly to ensure proper placement and not destroy packaging supplied by customers.

Machine labeling - Not all labels are compatible - eg. clear labels tend to buddle very easily and may not work and must be tested prior to production to ensure success. We recommend testing all label on machine before production,

Pack out

If extra steps are added or extra labor is analyzed after production, next order may have increased packout charges. (unless under contract)

Weight, Measurements and burn time

All product weight does not equal container size eg. an 11oz container could be 8-9oz fill and 4oz could be 3.5oz. Please make sure the product label is referring to wax weight and not container size. 

For burn hours, Light 4 Life doesn't do testing for burn hours and doesn’t recommend putting on product as the burn times can vary drastically based on the way someone burns the candle and trims their wicks. Light 4 Life burn tests for the worst case scenario to make sure the product is safe. We light for 8 hours and may not trim wicks as most customers do not follow instructions. Hence, burn times need to be tested by the customer. If burntime is called out on product, customers need to burn the candle according to the astm standard on the bottom of the label: 4 hours at a time, blow out and wait for wax to harden. Trim the wick to ¼ inch and relight. Record, document and save records.

Wax Pulling

When using a clear glass, there's something called pulling in our industry where wax separates off the glass in colder weather. This is an industry standard and it happens to all brands, there is no 100% adhesion, it is just the physics of wax shrinking. We have noticed this can be much more on vessels including metal and concrete where the wax may completely come off the walls. 

Custom Vessels (Ceramic and Concrete)

Fissures and leaking is prevalent in ceramic and concrete. Vessels that are porous and not sealed cause the fragrance and oils in the wax to soak into the walls and create fissure in the center of the candle. Sometimes, we have seen the wax and fragrance soak right through the outer walls during the summer. These are not air pockets formed during the production process; they come from the vessel not being sealed properly. This will not classify as defective on the part of the manufacturer. Most commonly found in: ceramics, marble, stone, terracotta and concrete.

Metal tins must be lined or rusting can occur and must be seamless or leaking can occur. All metal containers have higher risk of burning surfaces due to conducting higher temperatures.

Vessels supplied by customers must be thermal shock rated. If damages occur while shipping and burning, Light 4 Life will not be responsible.  

Packout Touchpoints Pricing

Candles includes bottom label application.
Liquid bottles includes application of cap.

* All other packout steps need to be added as per below.

Easy Packout Steps:
12x12 1/16" Foam - $0.10 each/sheet
12x12 1/2" Bubble - $0.10 each/sheet
Removal of plastic bags - $0.10
Quick label (Bottom Label, UPC Label) - $0.10
Lid Application - $0.10
Dust Cover Application - $0.10
UPC Label Application - $0.10
Removal of Plastic Bag - $0.10
Insert Item Inside Candle Wax - $0.10

Moderate Packout Steps:
Crimping - $0.25
Pack into unit carton by machine - $0.25
Vessel - Front Label Application - $0.25
Vessel - Back Label Application - $0.25
Box - Front Label Application - $0.25
Box - Back Label Application - $0.25

Difficult Packout Steps:
Cello Wrapping - $1.00
Pack into unit carton by hand - $0.50
Tying of Bows - $0.50
Insert Item on Top of Candle Wax - $0.50


Fragrance oils, Natural fragrance, essential oil claim:

All of Light 4 Life fragrance oils are prop 65 compliant, paraben, lilal, lyral and phthalate free. They are designed to burn true and clean in candle wax and are all non toxic. Essential oils are from the Earth and tend to not always work as well as fragrance oils. If you smell a burning scent from an essential oil, we suggest not using it as this means there is chemical change occuring and could be hazardous. 

Fragrance oils - are a combination of synthetic, natural and essential oil blends.

Natural Fragrance - Are made from all natural ingredients.

Essential Oil - Oil distilled directly from the plant.

Custom Wax Blends

Upon request, Light 4 Life could make a custom wax blend for a client but there is “no test of time''. Would be recommended to send it to a 3rd party testing lab to ensure stability at the customers cost. If the client approves without testing the lab, Light 4 Life will not be responsible for the instability of the wax in different temperatures or conditions. 

Guarantee of Product

When supplying your own supplies, Light 4 Life makes no guarantee that every combination customers request will be successful and compatible. Unless using our standard tried and tested stock in-house programs, we highly recommend that customers test all of their form factors to make sure that they are compatible and have no issues. An example of an issue would be that your label does not bubble on the glass - this occurs when the labels are too large for the glass. Another example would be your fragrance not burning in the wax - this can be identified in your sample phase. We highly recommend that every product is sampled and approved and all your form factors are tested for compatibility e.g. glass, label and box all fit perfectly together. If you don't want to deal with this, please select  the options that are inhouse as we have already tested everything to conform.

Samples, Fragrance

Scent Target Submission: Any formula on the market we can create a “compare to” or Inspired by” scent “Type” formula. Requires a 1/2oz sample submission. We prefer perfume & oils, but will accept candles, soaps, lotions as well. 10lbs minimum order quantity required for purchase after reverse engineering.(This will make 160 8oz candles @ 12.5% load) All other products and % load will vary the MOQ.

Cost: $150 Lead Time: 5 weeks Includes: Small batch oil for approving and sampling. Each sample product is $20.

Custom scents have a 10lbs MOQ and will be used in its entirety per order unless the below is organized:

Fragrance can be stocked at: (This can vary depending on final cost of oil)

$200 Deposit for 10lbs reorders @ 2lbs 

$400 Deposit for 25lbs reorders @ 10lbs  

$800 Deposit for 50lbs reorders @ 25lbs 

*deposit will be returned at any time but will require writing notice to discontinue stocking custom fragrance and once all has been used, deposit will be returned.

*10lbs MOQ is an incredibly low volume in the industry and Light 4 Life Leverages its buying power and long time partnerships to offer this low MOQ and pass it onto its customers to help launch their brands. 

Color in Wax

-Color samples cost $60 to make a proper color batch. Light 4 Life does not recommend using colored wax as we have found it affects the scent throw and functionality of the candle. But can be done if customer requests.

-Color can have Light and Oxidation issues and this can take 2-6 month to occur. We do not ensure stability of every fragrance and color combination; it is the customer's responsibility to  test and approve. Light 4 Life would prefer not to produce color for these reasons and is AT CUSTOMERS OWN RISK to proceed with color in products.

-Light 4 Life does not guarantee pantone color replication in wax and would prefer not to use color in any product. If the customer agrees, Light 4 Life will make color in candle but the customer must have flexibility. The color may vary from batch due to the same formula may slightly vary due to the variance in the natural ingredients in raw materials.

-Warning: Color affects the burning of candles and can prohibit wicks from burning. To ensure candles burn well, a $60 burn test needs to be performed before each production. This can be waived on small batch orders but customers should assume the risk of candles under burning and not performing to the original approved burn test or color match.

Technical Documents

-MSDS for products are $250 to make and can take up to 3 weeks to receive. 

-Raw material SDS, EU Allergen and IFRA will be available under the scent strip for downloading.


Machine Label requirement spec for round glass

-Outside colored glass may not work in machines and may get scratches. If this occurs during production, hand applied pricing will be added to the final order.

Label on roll must be:

3 inch inner core

8 inch outermax

copy off to left (addition number 4)

no flush label, must have space

preferred paper backing.


Graphics Services

Light 4 Life is using independent designer and charges $30 per hour which will be added to your final invoice


EU and Worldwide Regulation

Products are not made to EU and world wide regulations: extra labeling requirements and sometimes formulation must be performed in compliance with different counties and laws. Including: Listing known Allergens and local languages are not included on product unless requested as this is not a requirement in the United States. 


3rd party testing labs and toxicology

Bureau Veritas -

SEA Limited -

Intrinsik  -

Intertek -


Required ASTM burn label Instruction (requirement on all candle or packaging)